Upholding The Rights & Dignity
Of Nursing Home Residents

We are an agency dedicated to protecting the rights of residents of long-term care homes in Vanderburgh County through advocacy and empowerment.

We are a not-for-profit organization founded in 1980 to address concerns and problems in Evansville, Indiana nursing homes and licensed assisted living homes.

Our services include investigation of complaints, resolution of problems and protection of resident rights. We also provide information/training to residents, the general public, and nursing home staff, on long-term care issues such as quality of life and care, selection of a nursing home and sources of payment for care.

All services provided are free and confidential. Anyone who may have concerns regarding long-term care or residents in a long-term care home may contact us.

Resident Rights

Residents of long-term care facilities have numerous rights under federal and state law. VOICES is the only agency with state-certified Ombudsman staff specifically dedicated to speak up for our neighbors living in long-term care homes and fight for their rights.

Learn More

What is an Ombudsman?

Ombudsman is a Swedish word meaning citizen’s representative. A long-term care Ombudsman serves as an advocate who seeks to resolve complaints made by or onbehalf of people who are consumers of long-term care services

What does the Ombudsman do?

The Ombudsman’s job is to protect the rights of residents and assure that residents receive fair treatment and quality of care.

• investigating and resolving complaints
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• visiting each facility, at least annually, to evaluate conditions
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• ensuring that residents are receiving the legal, financial, social, rehabilitative, and other services to which they are entitled
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• educating residents, families, and facility staff about resident rights

• providing information to the public about long-term care facilities

• assisting with the establishment of resident and family councils

• representing residents’ interests before federal and state government by working to change laws, regulations, and policies that affect those who live in long-term care facilities

Find Your Ombudsman

A nursing home must allow residents to make suggestions and complaints relating to his/her quality of life and treatment. Also, any resident, family member, visitor or staff member may contact the long-term care Ombudsman for assistance in upholding the rights of residents by calling (812) 423-2927.

In addition, anyone can file a complaint with the Indiana State Department of Health (ISDH) by calling their toll free number at (800) 246-8909. Both services are free and confidential as any person contacting the long-term care Ombudsman or the ISDH.

Resources

Thank you to our sponsors!

Glenn A. Deig

Elder Law Attorney

(812) 477-6981

Becky Kasha

Next Home - Hahn Kiefer Residential

(812) 477-6981

Sheets Charles & Charles

Elder Law Attorneys

(812) 476-2762

Thank you!

Donate today.

Let's Go

One phone call to VOICES enabled our father to receive the Hospice Care he needed. Michelle Motta was an absolute blessing to work with - very kind, professional and determined to ensure patient's rights are received and upheld!

Toscha Hurm and Ty Winiger

Michelle Motta with VOICES has continually helped our family overcome various obstacles within the long-term care system. Most recently, she helped us when a facility unjustly removed mom’s Alexa Echo Dot from her room. The facility claimed it was a HIPPA violation. We owe this success to Michelle.

Melanie Stagg

Toscha Hurm and Ty Winiger

Melanie Stagg

We are an agency dedicated to protecting the rights of residents of long-term care homes in Vanderburgh County through advocacy and empowerment.

Resident Rights

Recent News & Events

Holiday Cheer Campaign

WIKY Morning Show

VOICES Viewpoint Summer '22

VOICES Viewpoint Spring '22

What is an Ombudsman?

What does the Ombudsman do?

Thank you to our sponsors!

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